JobSign support

How can we help?

Email us at support@jobsign.app. We usually respond within two business days.

App help

Questions about creating approvals, editing pricing, sharing signing links, PDFs, or account-backed history.

Billing

Pro subscriptions are managed through your App Store or Google Play subscription settings.

Account deletion

You can delete your account inside JobSign from the account/profile area. For security, you may need to sign in again first.

Privacy

Read the Privacy Policy or email us with privacy questions.

When contacting support

Please include the email address on your JobSign account, your device type, and a short description of the issue. Do not send sensitive customer information unless it is needed to troubleshoot the issue.

Subscription support

If Pro access does not appear after purchase, open JobSign, go to the upgrade or account area, and use Restore Purchase. If it still does not sync, email support@jobsign.app.

For cancellations and refunds, use your App Store or Google Play account settings because billing is handled by the app store.

Signing link support

If a signing link is expired or unavailable, ask the contractor to create and send a fresh signing link from JobSign. A client does not need a JobSign account to open and sign a valid signing link.